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Custom House at Excel London
Recommended by 91% of Customers
Hotels are rated on a scale of 1 to 5
( 1 is Poor and 5 is Excellent )Show Details
Traveller
from Hassocks stayed in
February,2012
Comment
Ideal for an overnight stay, our 4th time using it for O2 gigs.
Easy and quick when the trains are running.
Top Tip
The hotel has chinese [not used] not open Sundays, the cafe is always handy.
The bar closes at 11.30, shame it's not open a bit later.
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Traveller
from Canvey Island stayed in
January,2012
Comment
On arrival my booking could not be found. After several minutes the receptionist found a booking in a different name that was very similar to mine, however this was not as per the details supplied when I booked through the internet. At checkout the receptionist was inexperienced and couldn't provide me with a receipt had to wait for supervisor who was dealing with another customer complaint at the counter. All in all not a good check in or check out experience.
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Traveller
from Norwich stayed in
December,2011
Comment
Amazed to find the bar shut at 11.30 pm on a Saturday night when the hotel was full and with people returning late after a concert at the 02 Arena. Cooked breakfast very average and tasted as if it consisted of the cheapest products availablep - although to be fair it wasn';t expensive
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Traveller
from Dewsbury stayed in
December,2011
Comment
Good value near O2 would stay again
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Traveller
from Bournemouth stayed in
November,2011
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Traveller
from Scunthorpe stayed in
October,2011
Comment
very clean reasonably priced
Top Tip
excellent location to park and jump on dlr
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Traveller
from Bridport stayed in
September,2011
Comment
Lovely clean hotel, good breakfast, we were booked in for continental breakfast, but could upgrade to full english for £3, very good value
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Traveller
from Sutton Coldfield stayed in
July,2011
Comment
Hotel was in good location for DLR clean and comfortable. Staff could have been more helpful at Breakfast.
Bar shut too early 23:00 would have been better with longer opening hours as there is little alternative locally.We had to walk to the Novatel when we got back at night to get a drink considering the area behind the hotel is not the nicest to walk around at night (It's bad enough in the day)
Top Tip
Whilst the hotel is fine to stay in there is very little available locally plus its not the area you really want to walk around in at night.
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Traveller
from Leeds stayed in
July,2011
Comment
It was ideal for what we wanted, to visit the O2 Arena. Taxis from the hotel to the venue were very reasonable and quite the easiest way to get there.
The only disappointment with the hotel was that the bar closed at 11pm just when loads of people were arriving back and would have appreciated it being open at least until after midnight.
Top Tip
Nothing in the area, it is purely stop and stay for going off to such as O2 but has the advantage of the DLR station right opposite and a great taxi service.
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Traveller
from Chichester stayed in
July,2011
Comment
Rooms on the small side but OK - I would think the bed was not a double - a 3/4 size. Continental breakfast was more than adequate and you could upgrade to a full English if you wanted to.
Top Tip
Excellent for the O2 - DLR station was just across the road - two stops and then one stop on the underground and you were at the O2 - 10 minutes!
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